Last Updated: November 1, 2019
Personal identification information:
Personally Identifiable Information (or Personal Information) is information that can be used to identify or contact you. This Site will not collect personally identifiable information unless you voluntarily submit or email such information. In certain instances, this Site may request and collect certain personally identifiable information such as name, address, phone number and e-mail address through various means, such as Site registration, surveys, games, questions, newsletter signup, comments and communications to the Site, and postings to chat and bulletin areas, if any. For online orders, this Site will request contact information (including name and shipping address) and financial information (such as credit card or debit card number). This information is used for billing information and to fill customer's orders. To be absolutely clear, this Site will not obtain personally identifiable information about you other than that which you choose to provide, and, except as provided herein, we will not sell, rent, trade or otherwise disclose your personally identifiable information to anyone outside Goodguys Merchandise, LLC.
Non-personal identification information:
How we use collected information:
Goodguys Merchandise, LLC may collect and use Users personal to provide products and services to you, including, but not limited to, the following:
" To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
" To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
" To improve our Site: We may use feedback you provide to improve our products and services.
" To process payments: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
" To send periodic emails: We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
Which personal identifying information we collect:
Goodguys Merchandise, LLC collects personal identifying data in several ways, including, but not limited to, the following:
" When User register to create an account:
- Email Address
- Full address information (including phone number for shipping purposes)
" When User purchases product:
- Email address
- Full address information (including phone number for shipping purposes)
" - Financial information (such as credit card or debit card number)
" Data collected via Third-Party tools
- IP address
- Device/browser/session information
- URL parameters
Sharing Information With Persons or Entities Who Manage This Website
goodguysmerch.com website and the personal information and general information collected are managed and controlled by Goodguys Merchandise, LLC located at 1071 Serpentine Ln, Pleasanton, CA. 94566. The servers that make goodguysmerch.com website available are Cloud based and located in the United States. If you are located outside United States, please note that the information you provide will be transferred to Shopify, and by submitting the information you authorize this transfer. Goodguys Merchandise, LLC has entered into an agreement with the hosting company in location to provide safeguards for the protection of your data that are consistent with this policy.
Other than to the companies belonging to Goodguys Merchandise, LLC for the purposes set out above, and except as described in this policy, we do not sell, trade, or otherwise transfer your personal information or general information to third parties without informing you in advance. We provide some of our services through contractual arrangements with affiliates, services providers, partners and other third parties (collectively, "service partners"). Our service partners may use your personal information to operate our sites and to deliver their services. For example, your data may be transferred to website hosting partners and other parties who assist us in designing and operating the website, executing services (such as for prize fulfillment), or helping us analyze collected data. These parties will only use your data for the purpose of carrying out the work as agreed with us and will be required to keep the information confidential. We will encourage our service partners to adopt and post privacy policies. However, the use of your personal information by our service partners is governed by the privacy policies of those service partners and is not subject to our control.
How we protect your information:
In order to protect both the personal information and the general information that we receive from you through our website, we have implemented various security measures, including SSL, PCI DSS, DDoS, Two-Step Authentication and CDN.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Please keep in mind, however, that whenever you give out personal information online there is a risk that third parties may intercept and use that information. While Goodguys Merchandise, LLC strives to protect your personal information and privacy, we cannot guarantee the security of any information you disclose online. By using this site, you expressly acknowledge and agree that we do not guarantee the security of any data provided to or received by us through this site and that any personal information, general information, or other data or information received from you through the site is provided to us at your own risk, which you expressly assume.
Sharing your personal information:
We do not sell, trade, or rent Users personal identification information to others. From time to time, we may share our user's contact information with our affiliates, partners or advertisers. We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. We partner with other parties to provide specific services. When the user signs up for these services, we will share names or other contact information that is necessary for the third parties to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
Goodguys Merchandise, LLC will release personal or general information without your consent for security purposes, when required by law, or to prevent imminent harm to any person or entity. We will disclose personal or general information upon receipt of a court order or subpoena, or to cooperate with a law enforcement investigation, which may include responding to requests and court orders from jurisdictions outside the United States. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful, as determined in our sole discretion. Release of your personal data for security purposes, as described in this agreement to any person or entity under any circumstances shall be based on a determination made solely by us, exercising our own discretion, permission for which is expressly granted by you to us in accordance with this policy.
Links to Third Parties:
Changing Your Information:
You may cancel your registration at any time, and you may opt out of receiving any e-mails from Goodguys Merchandise, LLC. Additionally, you can choose to have all your personal information deleted from our database. You may opt out, or delete or modify your personal information, by contacting us: 1071 Serpentine Ln, Pleasanton, CA 94566, firstname.lastname@example.org or (925) 838-9876. We encourage you promptly to update your personal information when it changes.
Third party websites:
This Site contains links to other sites. Please be aware that Goodguys Merchandise, LLC is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our Site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Site.
Goodguys Merchandise, LLC does not direct any of our content specifically at children under 13 years of age. We understand and are committed to respecting the sensitive nature of children's privacy online. If we learn or have reason to suspect that a site user is under age 13, we will promptly delete any personal information in that user's account.
Your acceptance of these terms:
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.